Summertime Madness at HMotorsOnline

Hello everybody. We, at HMotorsOnline, hope that this announcement finds you well. As the warmer, summer months start rolling by, HMotorsOnline experiences a large increase in orders to fulfill, and phone calls to answer. Here are some helpful things to remember during this Summertime Madness period at HMotorsOnline.

  • Business hours are from 10:30 AM – 7:00 PM, Monday through Friday
  • Unscheduled walk-ins will not be accommodated
  • Phones are ringing non-stop in the mornings
    • We ask of your patience if you get placed on a long hold as we fulfill everybody’s orders; we are aware of your position in the queue and we are working to tend to you
  • Email responses are sent out within 24-48 hours; if it is urgent please give us a call for quicker response

Thank you for taking the time to review this brief announcement. On behalf of the staff here at HMotorsOnline, we hope you have a wonderful rest of your summer.

Memorial Day 2018 Hours of Operation

We are going to be closed on Monday, May 28 2018, in observance for Memorial Day 2018. Normal hours of operation will be in effect beginning the following day, Tuesday May 29 2018. Phone calls will be coming in non-stop and there will be longer wait times on the phone, we ask of your patience and to be prepared.

Thank you, precious HMotorsOnline shoppers. Have a great weekend.

March Madness 2018 in Effect

Hey there HMO shoppers, we hope that all of you are having a great day as you’re reading this announcement.

Brace yourselves…MARCH MADNESS 2018 is here.

And it’s hitting us hard, especially in the form of phone calls and walk-ins here at HMotorsOnline. This announcement is just to brief all of our awesome customers about the things to keep in mind regarding our extremely busy schedule during this time of the year, and a few notices about walk-ins.

1. Calling during Business Hours

Please do keep in mind that our business hours are from 10:30 AM – 7 PM, on Monday through Friday. A lot of our customers have been trying to call us outside of these hours, and unfortunately we are unable to tend to your call as we are not at the phones (sorry East Coast!). It’s definitely best to give us a call within our business hours so we can pick up.

Also, please do understand that the phones are absolutely off the hook in the mornings, around the time that we open (10 AM) towards noon. Due to this, please expect to be put on a short hold as we take the time in ensuring each and every one of our callers get the information/help they seek.

2. Voicemail Box is Full

"The Phones at HMO"

“The phones at HMO”

That right there is a pretty good representation of how the phones here at HMotorsOnline behave, especially right now during peak season. Often times, our voicemail box may become full due to the loads and loads of voice messages that pile up throughout the day. If this is the case, don’t worry, just try us again towards the end of the day. Things typically die down at that time.

When handling messages, the typical turn around time for you to receive a callback is 2-3 days. If you have left us a voice message and have not gotten a call back yet, please do not worry — it does not mean that we have forgotten about you and your message — it just means that we are super swamped and are working through the queue to get to everybody.

3. Unscheduled Walk-Ins

Expect to be turned away, or have to wait for an hour or more. There’s actually a reason that we do not disclose the location of our warehouse shop that you can walk in, as it’s not a place to linger. We would love for everybody to come and shop, but unfortunately we do not have the time to accommodate those who seek to do that.

If you do happen to walk in unannounced, it could take up to several hours for your part/engine to be ready. Parts that you’re looking for could still be unboxed or in an area of the warehouse that is not easily accessible by our employees. Engines go through extensive examinations before they can be picked up. Our men at work are also constantly putting together shipments and are unable to steer away from this process as we have a daily deadline to meet so that our customers receive their shipments in the allocated time that is given.

Please call us one day in advance to schedule a walk-in so that we can get the part/engine ready for you. We really appreciate this.

4. Visiting HMotorsOnline

We are flattered that so many of our customers here in California, and many other states want to visit HMotorsOnline for tours and such. You guys are awesome and we are happy to fully accommodate those who call in advance to schedule a visit. Just let us know and we will be happy to schedule something for you.

Thanks to all of you so much for understanding that we have a rigorous examination, packaging, and shipping routine that we have to stick to on the daily in order to keep punctuality persistent.

Increase in Contact Volume

Hello HMotorsOnline customers. It has come to our attention that there has been a vast increase in the amount of calls and emails that we have been receiving from our shoppers. We strive to provide the customer support that is of the highest quality, which means that calling times at HMotorsOnline do exceed the typical time-frame.

Please do expect to be placed on hold or have your phone call/email returned within 48 hours when calling HMotorsOnline at (818) 723-2572 or (818) 768-3067, or emailing sales@hmotorsonline.com

We really do appreciate your understanding and patience during this time of year when the caller and email volume rockets sky high.

HMotorsOnline

Christmas and New Years Schedule

Hello to all of our awesome HMotorsOnline customers. We’d like to announce that we are closed for Christmas, Dec 24-25th, 2017 and will be reopening the following Tuesday, Dec 26, 2017.

We are going to be open on New Year’s Day, January 1st, 2017.

Without you guys, HMotorsOnline would be nothing, so we thank you from the bottom of our hearts for making the year of 2017 such an awesome year. High hopes for 2018. Happy holidays.

Closed for Thanksgiving 2017

It’s that time of the year again – Thanksgiving – which means that HMotorsOnline will be closed on Thursday, November 23, 2017. Fear not, as we will be open on Friday, Nov 24 2017, and Saturday, Nov 25, 2017 from 11:00 AM – 5:00 PM.

We sincerely hope that everyone has a wonderful Thanksgiving this year, filled with plenty of stuffing and turkey.

Closed for Labour Day 2017

Hello there, customers and readers! As a friendly reminder, we’d like all of you to remember that we will be closed on Monday, September 4 in observance of Labour Day 2017. Normal business hours will resume the following day.

Drive safe, and enjoy the long weekend!

Closed for Fourth of July 2017

A warm greeting to all of our customers reading this announcement. As a heads up, we do inform you that HMotorsOnline is closed on Independence Day this fourth of July, 2017. Normal business hours will resume on Wednesday, July 5th at 10am Pacific West Coast Time.

Please enjoy the holiday (hopefully you have the day off) and remember to drive safely and responsibly.

https://www.instagram.com/p/BWHAwgsFCb4/

Memorial Day 2017 Schedule & Business Hours

Hello to all of our wonderful customers of HMotorsOnline!

In observance of Memorial Day holiday, we will be closed on Monday, May 29, 2017. Normal business hours will resume the following day.

On this sacred day, we ask those of you to to join us in taking a moment of silence to honor and respect the heroes who have made the ultimate sacrifice for this country.

Thank you to all, and drive safe!

Listen Up, It’s Peak Season!

Hey there HMO shoppers, we hope that all of you are having a great day as you’re reading this announcement.

Brace yourselves…the peak season is here.

And it’s hitting us hard, especially in the form of phone calls and walk-ins here at HMotorsOnline. This announcement is just to brief all of our awesome customers about the things to keep in mind regarding our extremely busy schedule, and a few notices about walk-ins.

1. Calling during Business Hours

Please do keep in mind that our business hours are from 10 AM – 7 PM, on Monday through Friday. A lot of our customers have been trying to call us outside of these hours, and unfortunately we are unable to tend to your call as we are not at the phones (sorry East Coast!). It’s definitely best to give us a call within our business hours so we can pick up.

Also, please do understand that the phones are absolutely off the hook in the mornings, around the time that we open (10 AM) towards noon. Due to this, please expect to be put on a short hold as we take the time in ensuring each and every one of our callers get the information/help they seek.

2. Voicemail Box is Full

"The Phones at HMO"

“The phones at HMO”

That right there is a pretty good representation of how the phones here at HMotorsOnline behave, especially right now during peak season. Often times, our voicemail box may become full due to the loads and loads of voice messages that pile up throughout the day. If this is the case, don’t worry, just try us again towards the end of the day. Things typically die down at that time.

When handling messages, the typical turn around time for you to receive a callback is 2-3 days. If you have left us a voice message and have not gotten a call back yet, please do not worry — it does not mean that we have forgotten about you and your message — it just means that we are super swamped and are working through the queue to get to everybody.

3. Unscheduled Walk-Ins

Expect to be turned away, or have to wait for an hour or more. There’s actually a reason that we do not disclose the location of our warehouse shop that you can walk in, as it’s not a place to linger. We would love for everybody to come and shop, but unfortunately we do not have the time to accommodate those who seek to do that.

If you do happen to walk in unannounced, it could take up to several hours for your part/engine to be ready. Parts that you’re looking for could still be unboxed or in an area of the warehouse that is not easily accessible by our employees. Engines go through extensive examinations before they can be picked up. Our men at work are also constantly putting together shipments and are unable to steer away from this process as we have a daily deadline to meet so that our customers receive their shipments in the allocated time that is given.

Please call us one day in advance to schedule a walk-in so that we can get the part/engine ready for you. We really appreciate this.

4. Visiting HMotorsOnline

We are flattered that so many of our customers here in California, and many other states want to visit HMotorsOnline for tours and such. You guys are awesome and we are happy to fully accommodate those who call in advance to schedule a visit. Just let us know and we will be happy to schedule something for you.

Thanks to all of you so much for understanding that we have a rigorous examination, packaging, and shipping routine that we have to stick to on the daily in order to keep punctuality persistent.