Closed for Thanksgiving 2017

It’s that time of the year again – Thanksgiving – which means that HMotorsOnline will be closed on Thursday, November 23, 2017. Fear not, as we will be open on Friday, Nov 24 2017, and Saturday, Nov 25, 2017 from 11:00 AM – 5:00 PM.

We sincerely hope that everyone has a wonderful Thanksgiving this year, filled with plenty of stuffing and turkey.

Closed for Labour Day 2017

Hello there, customers and readers! As a friendly reminder, we’d like all of you to remember that we will be closed on Monday, September 4 in observance of Labour Day 2017. Normal business hours will resume the following day.

Drive safe, and enjoy the long weekend!

Closed for Fourth of July 2017

A warm greeting to all of our customers reading this announcement. As a heads up, we do inform you that HMotorsOnline is closed on Independence Day this fourth of July, 2017. Normal business hours will resume on Wednesday, July 5th at 10am Pacific West Coast Time.

Please enjoy the holiday (hopefully you have the day off) and remember to drive safely and responsibly.

https://www.instagram.com/p/BWHAwgsFCb4/

Memorial Day 2017 Schedule & Business Hours

Hello to all of our wonderful customers of HMotorsOnline!

In observance of Memorial Day holiday, we will be closed on Monday, May 29, 2017. Normal business hours will resume the following day.

On this sacred day, we ask those of you to to join us in taking a moment of silence to honor and respect the heroes who have made the ultimate sacrifice for this country.

Thank you to all, and drive safe!

Listen Up, It’s Peak Season!

Hey there HMO shoppers, we hope that all of you are having a great day as you’re reading this announcement.

Brace yourselves…the peak season is here.

And it’s hitting us hard, especially in the form of phone calls and walk-ins here at HMotorsOnline. This announcement is just to brief all of our awesome customers about the things to keep in mind regarding our extremely busy schedule, and a few notices about walk-ins.

1. Calling during Business Hours

Please do keep in mind that our business hours are from 10 AM – 7 PM, on Monday through Friday. A lot of our customers have been trying to call us outside of these hours, and unfortunately we are unable to tend to your call as we are not at the phones (sorry East Coast!). It’s definitely best to give us a call within our business hours so we can pick up.

Also, please do understand that the phones are absolutely off the hook in the mornings, around the time that we open (10 AM) towards noon. Due to this, please expect to be put on a short hold as we take the time in ensuring each and every one of our callers get the information/help they seek.

2. Voicemail Box is Full

"The Phones at HMO"

“The phones at HMO”

That right there is a pretty good representation of how the phones here at HMotorsOnline behave, especially right now during peak season. Often times, our voicemail box may become full due to the loads and loads of voice messages that pile up throughout the day. If this is the case, don’t worry, just try us again towards the end of the day. Things typically die down at that time.

When handling messages, the typical turn around time for you to receive a callback is 2-3 days. If you have left us a voice message and have not gotten a call back yet, please do not worry — it does not mean that we have forgotten about you and your message — it just means that we are super swamped and are working through the queue to get to everybody.

3. Unscheduled Walk-Ins

Expect to be turned away, or have to wait for an hour or more. There’s actually a reason that we do not disclose the location of our warehouse shop that you can walk in, as it’s not a place to linger. We would love for everybody to come and shop, but unfortunately we do not have the time to accommodate those who seek to do that.

If you do happen to walk in unannounced, it could take up to several hours for your part/engine to be ready. Parts that you’re looking for could still be unboxed or in an area of the warehouse that is not easily accessible by our employees. Engines go through extensive examinations before they can be picked up. Our men at work are also constantly putting together shipments and are unable to steer away from this process as we have a daily deadline to meet so that our customers receive their shipments in the allocated time that is given.

Please call us one day in advance to schedule a walk-in so that we can get the part/engine ready for you. We really appreciate this.

4. Visiting HMotorsOnline

We are flattered that so many of our customers here in California, and many other states want to visit HMotorsOnline for tours and such. You guys are awesome and we are happy to fully accommodate those who call in advance to schedule a visit. Just let us know and we will be happy to schedule something for you.

Thanks to all of you so much for understanding that we have a rigorous examination, packaging, and shipping routine that we have to stick to on the daily in order to keep punctuality persistent.

The First Post of 2017 Featuring One of Our MUGEN RR Cars

We would like to wish a warm welcome to 2017 with a fresh glimpse of one of our very own MUGEN RR cars. Just a little video of enjoyment for all of you out there who are going through the daily grind of 2017. Take care.

Business Hours for New Years 2016

Happy New Years folks, hope you’ve all had a great holiday season and are ready to finally wrap it up and welcome 2017.

HMotorsOnline’s New Years business hours are as follows:

Saturday, Dec 31st 2016 – 10AM – 4PM 

Sunday, Jan 1st 2017 – CLOSED

Monday, Jan 2nd 2017 – 10AM – 7PM

On behalf of the team here at HMotorsOnline, we wish everybody a great start to 2017 and thank each and every one of you for your business and support that you have given us this past year. Take care.grumpy

Christmas Business Hours 2016

drunksantaMerry Christmas & Happy Holidays!

We will be closed Monday Dec 26th, 2016 in observance for Christmas. This Saturday, Dec 24th 2016, we are open from 9AM – 2PM PST. Friday, Dec 23rd, we are open during our normal business hours, 10AM – 7PM PST. Appointments are only available for the hours that we are open on Saturday.

On behalf of the team here at HMotorsOnline, we wish you a very special Christmas and warm holidays. Please drive safe out there. 

Live Chat on Tuesdays & Thursdays 1-7 PM

What’s up, HMO shoppers? Hope you’re having a great day as you’re reading this and browsing the hundreds of listings here at HMotorsOnline.

We are pleased to introduce our brand new live chat feature on the website that takes place on Tuesdays & Thursdays from 1 – 7 PM, PST. You are now able to talk in realtime with someone from HMotorsOnline who will assist you in answering any questions you have before you decide to dial our phone to place an order.

To access the live chat, simply click/tap on the red, round chat button at the bottom right hand area of the screen on your computer, tablet, or mobile device.

If you use the live chat feature when it is not online between the hours listed above in bold, you may leave an offline message and we will get back to you regarding your topic.

Notice About Product and Category Structures

Hello to all of our HMotorsOnline customers! With the introduction of the new website, there come’s a process in which it is tweaked to perfection based on the feedback that we get from you, the customer.

Over the course of the next couple months, there will be a multitude of modifications that are designed to give the customer a more enjoyable experience when browsing the hundreds of listings here on HMO.

The Motor Mall has been revised and compacted to show you not only the engines that we carry, but also five of the newest products that have been recently posted for each chassis. If you would like to access more of the listings that pertain to a specific chassis (AP1, DC2, EG, etc.) then you can view more by clicking the link under the title as shown in the image below.

screen-shot-2016-12-07-at-9-43-52-pm

We recently have been getting a lot of calls from customers who are reporting that they are having a difficult time finding item listings that they are looking for. This new implementation of the slimmed down Motor Mall should shed some ease into accessing proper categories for listings (which are predominately by chassis code). It is strongly recommended to use the search function to find what you are looking for. You can search products using the search function at the top right of the website in the header, or on the sidebar when viewing a category.

screen-shot-2016-12-07-at-9-59-02-pm