Frequently Asked Questions

How do I contact HMO?

There are several ways that you can get in touch with HMO.

PHONE

(818) 723-2572 or (818) 768 3067 – Keep in mind that office hours are 10 AM – 7 PM Pacific Time Zone

FAX

(818) 768-0098

EMAIL

sales@hmotorsonline.com

What is your timezone?

The timezone at HMotorsOnline is Los Angeles Time, Pacific Standard Time. 

What is HMO’s office/shop location?

Please keep in mind that HMO does NOT ACCEPT WALK-INS without a scheduled appointment. Please call us at (818) 723-2572 or (818) 768-3067 for this.

What are HMO’s business hours?

Our business hours are 10 AM – 7 PM Monday – Friday – Pacific Time Zone. 

How do I place an order?

To place an order, give us a call at (818) 723-2572 or (818) 768-3067 and we can get it processed.

We do not allow the use of credit cards on the website for your protection and safety.

Is HMO available on any social media platforms?

Instagram: View our Instagram! You can also view our Instagram feed on our website.

 

Does HMO have representatives/other businesses selling your products?

HMO DOES NOT USE INDIVIDUALS, REPRESENTATIVES OR OTHER BUSINESSES TO SELL OUR PRODUCTS.

We have had complaints about several individuals/traders selling product through Ebay and other auction sites and stating to customers that they are selling on our behalf. The only place you can buy from us is either by contacting us directly, buying from our classified ads or through this web site.

Does HMO ship outside of the United States?

Yes, HMO does ship outside of the United States. It all depends on the item that is being shipped. It’s best to get in contact with us regarding this question. Call us at (818) 723-2572 or (818) 768-3067.

What forms of payment are accepted?

We DO NOT accept the use of credit cards on the website at this time. This is to ensure the safety of the transaction. When you place an order, you will provide your credit card details over the phone with us.

Credit Cards accepted over phone: Mastercard, Visa, Discover, and American Express.

Start your order by calling us at (818) 723-2572 or (818) 768-3067

Can I pick up my item from the shop?

Yes, you can pick up your item at our shop with an appointment only. You can schedule an appointment by calling our office at (818) 723-2572 or (818) 768-3067Please, no walk-ins without an APPOINTMENT. 

How long will it take for my item to arrive?

The duration it takes for your item to arrive depends on a couple things. Parts typically take 3-5 business days, while larger items such as engines could take up to 12-18 business days.

Why is HMO putting me on hold/not answering my phone call?

We have an extremely high calling volume at HMotorsOnline. If you are put on hold/we can’t answer the phone when you call, this means that we are tending to another customer(s) at the moment.

Our quality customer service is assured to each and every one of our many customers, which is why we ensure that we take care of our callers and the many questions they have during the phone session at hand.

Please Note: If you are attempting to reach us with a private number, or a number that is out of the country, we are unable to reach you back.

Why is HMO not returning my email?

Similarly to our high caller volume, we also have a high email volume. We tend to each and every one of our many customers with top quality care to answer the many questions they have. If you hit us up with an email, it may take 3-5 business days to get back to you.

If it’s more of an urgent matter, give us a call.